9 Nuggets of Contact Center Hiring Wisdom
While I often look back fondly on those times, I also smile sheepishly when I think about the mistakes I made whilst hiring customer service representatives. And there were oh so many ... When you have a position or positions to fill and the call ...
Gift of necklaces is a Strasburg's woman's final gift from the heart
Cindy Smith Hummel, who passed away in January, created these necklaces to give support for other heart surgery patients at Cleveland Clinic. The clinic plans to distribute them to patients undergoing pediatric heart surgery, as Hummel herself had ...
From Thomas the Train to texting — they grow up so fast!
Troy Daily News
Please put me on your prayer chain, send positive vibes or just smile at a stranger for me this week. I am officially the mother of a teenager. And I'm not exactly happy about it. I'm not happy about it not because of the pending surge of hormones or ...
9 Ways the Grammys have Totally Blown It
The same can be said for Song of the Year. The Beatles won in 1967 for "Michelle." In '66, "Yesterday" lost to Tony Bennett's "The Shadow Of Your Smile." The latter is a lovely song, but its win proves that Grammy voters' have always been behind the times.